Every touchpoint, considered.
Not sure where to start? Most clients begin with a free 20-minute call. We'll pick the one or two changes that will make the biggest difference for your business. Book your call →
Local Marketing & Social Media
MarketingCampaigns and social media that connect you with your community and the people who live a few blocks away.
- Social media posts and content
- Seasonal campaigns
- Community sponsorships
- Local influencer nights
- Neighborhood mailers
Loyalty & Retention
LoyaltyPrograms that keep people coming back because they feel valued, from simple punch cards to VIP perks.
- VIP clubs
- Birthday rewards
- Referral programs
- Punch-card makeovers
Customer Experience
StrategyIdeas and journey mapping that find the moments where customers lose interest, and the ones worth turning up.
- First-time customer welcome
- Mystery shopper visits
- Staff customer-service training
- Storefront and waiting-area refresh
Promotions & Partnerships
MarketingCreative collabs that make sense for your brand and bring in the right new faces.
- Brand collabs
- Seasonal specials
- Giveaways
- Cross-promos with nearby shops
Customer Feedback
StrategySurveys, insights and simple workflows so you hear what customers think and act on it.
- After-purchase surveys
- Google review campaigns
- QR feedback cards
- Monthly insight reports
AI Optimization
StrategyPut AI to work for your customers: faster replies, automated follow-ups and review responses, and making sure your business shows up when people ask ChatGPT or Google for a recommendation.
- AI chat for FAQs and bookings
- Automated review replies
- Follow-up texts and emails
- Showing up in ChatGPT and Google AI answers
Creative Touchpoints
CreativeBranded pieces, signage, invites and the small details customers notice and remember.
- Seasonal signage and menus
- Event invitations
- Welcome cards
- Branded gifts
Events & Activations
EventsFrom intimate gatherings to grand openings and pop-ups, planned around what you want people to feel and share.
- Holiday parties
- Grand openings
- Customer appreciation nights
- Anniversary celebrations
- Product launches
- Pop-up markets
Founding client spots
I'm taking on three New Jersey businesses as founding clients. You get 20% off your first project, including the Basic Loyalty Kit. I get your honest feedback and, if you're happy with the results, a testimonial.
Claim a founding spot →Let's create something good.
Not sure which service fits? Start with a free 20-minute call.