Nice to meet you.
The person behind the good experience.
I've spent more than ten years making sure customers feel taken care of, and turning that feeling into loyalty and revenue.
My career started in hospitality marketing in Atlantic City, working with VIP guests at luxury resorts. That's where I learned that the moments people remember are rarely the big ones. It's the welcome, the follow-up, the person who remembered their name.
Since then I've led creative direction for a real estate group and, most recently, strategy and operations for a national sports and entertainment brand, where I plan and launch VIP programs and build AI-powered workflows that serve high-value customers at scale.
The Good Experience Studio brings that same playbook to small businesses here in New Jersey, sized for your budget and your team.
Trained to strengthen communities, one local business at a time.
My master's degree comes from UNLV's School of Public Policy and Leadership, in a program built for working leaders who want to improve the economic and social life of their communities. It focused on shaping a clear vision, finding creative solutions to real problems, bringing people together, and turning plans into programs that last. Those are the same skills a small business needs to grow.
Small businesses are the heart of every neighborhood. When they thrive, the whole community does. That's the work I trained for.
- Master of Arts, Urban Leadership
- University of Nevada, Las Vegas
- Bachelor of Arts, Communication Studies
- Stockton University
- Associate in Arts, Marketing
- Atlantic Cape Community College
- Mini MBA: Brand Development & Marketing Communications
- Rutgers University, in progress. Brand strategy, consumer behavior and integrated marketing.
- Emergency Medical Dispatch Certification
- 2025. Training in clear communication, active listening and quickly understanding what people need.
- VIP & relationship marketing
- Years as a casino host and direct marketing lead, building loyalty with high-value guests.
- Strategy & operations
- Leading the planning and rollout of new VIP programs across marketing, product, operations and legal teams.
- Workflows & AI
- Designing AI-powered workflows and step-by-step processes that cut manual work and keep teams consistent.
- Creative direction
- Leading branding, print and social for a real estate group.
- Marketing strategy
- Relationship marketing
- Customer experience
- Creative consulting
- Digital & email marketing
- Social media management
- Database marketing
- CRM software
- Print advertising
- Adobe Photoshop
- Project management
- AI tools & workflow automation
Let's create something good.
Tell me about your business and I'll show you where you could be keeping more customers.
Start a project →